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- Lead the Dynamics 365 programme, owning every aspect of delivery including scope, requirements, business change, technical delivery and adoption
- As co-owner of the change, take responsibility for the on time, on budget, on specification delivery
- Lead, support and mentor the programme team, matching available resource to key programme deliverables
- Own the various governance outputs, including programme reporting and governance meetings, communicating in a concise, action-oriented manner
- Build ways of working across the team to ensure programme deliverables are aligned with internal and external customer needs, constantly using the voice of our customers to refine the companies approach
- Keep a constant eye on the commercial commitments to deliverables made by the implementation partners, ensuring any issues are resolved or escalated
- Partner with teams from across the business, working alongside the Business Change team, to drive adoption of the new systems and the delivery of the agreed outcomes and benefits
- Challenge processes and ways of working across the business to help achieve our desired outcomes, aligned with our strategy and key principles
- Build relationships across the business, working closely with colleagues at all levels. Regularly interface with senior leaders at Director and C-Suite level to support key decision making and maintain confidence in programme
- Be a key member of the Global Platforms programme leadership team, driving the team and wider business to achieve our strategic goals on time and to the agreed cost / quality measures
- You have significant experience as a Programme Manager, with a strong background in implementing ERP solutions in a Sales / Service or Finance domain. Experience implementing Microsoft Dynamics Customer Engagement and / or Finance & Operations is essential
- Significant experience of leading and developing a cross functional delivery team
- You are a creative problem solver, you’ll know how to influence stakeholders at all levels to step back, understand the root cause of a problem and develop innovative solutions
- You have excellent communication skills, both written and verbal, and can effectively convey complex technical and business concepts to stakeholders at all levels
- You thrive in a dynamic and fast-paced environment and can adapt to changing priorities, whilst maintaining focus on the big picture in terms of strategic goals / timescales
- You have a track record of delivering high-quality platforms on time and on budget, with a keen attention to detail and a focus on being better every day
- You are a 'doer' and are not afraid to make decisions and take calculated risks to drive the platforms forward, ensuring that innovation, execution and business value are balanced
