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Job Title: Sales Administrator
Location: Fleet, Hampshire
Job type: Full-time/Permanent/Office based
Salary: Up to £20k per annum
Here at Mysoft, we're on a mission to enable our customers to unlock their business potential via Sage Intacct Financial Management Solution and Sage X3 Enterprise Resource Planning software. We are the longest-standing Sage X3 partner and one of the most innovative Sage Intacct partners in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage solutions. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!
We now have a fantastic career opportunity to join our Sales & Marketing team as the team administrator, providing essential support to our Account Management and Sales team. Reporting into the Customer Account Manager, this is a development role and intended to progress into either account management or direct sales, depending on the individual.
Training will be provided via the Level 3 Technical Sales Apprenticeship with Apprentify, one of the top-rated training agencies. You'll be set up for success with a blended learning approach including virtual classroom days, personalised coaching sessions, self-lead e-learning and activities to practice what you've learnt.
Eligibility
Ideally educated to A Level or equivalent, however to qualify for this programme you must possess at least five GCSE's passes at grade 4/A*-C or above, including English and Maths.
Key Areas of Activity
- Accurately update and maintain Freshdesk (our helpdesk portal) with professional service enquiry (PSE) updates, on a daily/regular basis, in readiness for the weekly Team review.
- Creation, commercial validation and prompt processing of customer quotations and proposals in Sage X3, including PSE quotations, licence quotations, bespoke software requirements (BSR) and technical consultancy requirements (TCR) proposals.
- Utilise Zoho CRM for opportunity management by tracking open customers quotations and proposals and proactively communicating with customers for progress updates.
- Accurately maintain sales progress updates in Sage X3 (our ERP platform) to ensure full transparency across the business on project timescales and upcoming work to be scheduled.
- Communicate with Sage and partners on quotations required by customers and follow-up, updating both internally and externally.
- Support in the preparation for customers meetings, including compilation of information from Freshdesk on Support tickets, PSE and financial updates, and renewals.
- Attend internal and external meetings as the minute taker, ensuring minutes are accurately recorded, produced and communicated to the appropriate stakeholders promptly, and assisting the team with any follow-up actions.
- Assistance with diary management, liaising with customers, partners and colleagues to create scheduled appointments with no clashes.
- Update and maintain customer spreadsheets i.e. the Customer Meetings and the Customer Product Portfolios in readiness for performance targets and revenue opportunities analysis.
- Promote new Mysoft products and solutions to customers, ensuring they are sent relevant datasheets and updates on the latest features and functionality.
- Provide monthly sales results to the sales team, analysing how the team have performed against the overall target month on month, by quarter and annually.
About you
- One year of administration experience, ideally gained in a Sales environment, but not essential as full training will be provided.
- Clear professional and personable communication skills, both verbal and in writing and able to build and maintain rapport with both internal and external stakeholders.
- Good time management and organisational skills, able to plan, prioritise and manage time effectively so all tasks are completed on time and to a high standard.
- Competent in Microsoft Office, including Outlook, Teams, Word and Excel.
- Can-do attitude with a natural curiosity and eager to learn.
- Customer centric attitude, personable with focus on a positive customer experience.
- Team player, able to build and maintain strong working relationships with the internal team and key stakeholders.
Working for Mysoft
Working for Mysoft you'll get your hands on an awesome product and join a great team of professionals who are passionate about adding value to our customer's businesses. On offer is a competitive starting salary, 25 days holiday, Healthcare Cash Plan, EAP Volunteering Leave, free carparking and eventually hybrid working.
How to apply
Send us your CV, along with a short statement (500 words max) stating why you're interested in the role, and what three personal attributes you have that would make you great for our role.
No Agencies please.
Candidates with experience or relevant job titles of; Sales Admin, Sales Administrator, Office Administration, Admin Assistant, Administrative Assistant, Admin Executive, Sales Client Services, Sales Support Admin may all be considered.
