- Develop and execute B2B CRM strategies, enhancing demand generation and pipeline growth.
- Manage segmentation, targeting, and personalisation for lead nurturing and conversion.
- Optimize email deliverability, list health, and engagement metrics.
- Design automated workflows, including lead scoring and drip campaigns.
- Align CRM initiatives with business goals, focusing on customer journey mapping and sales processes.
- Analyse campaign performance using data-driven insights to refine strategies.
- Collaborate on integrating CRM tools with marketing platforms to ensure unified processes.
- Proven experience in a senior CRM role with B2B marketing expertise.
- Familiarity with CRM tools like Microsoft Dynamics Marketing (a plus).
- Proficiency in managing bulk email campaigns and automation.
- Strong analytical skills for interpreting data and optimizing performance.
- Collaborative mindset with sales alignment experience.
- Familiarity with A/B testing and customer analytics.