Operations Administrator

Here at Ruby Energy we continue to grow our core operations team and have a position available for an Operations Administrator to join our team based at our offices in Fleetwood.

This position plays a key role in supporting the operational functions of the business. You will work closely with the operations team and other departments to ensure all processes are running smoothly, efficiently and in compliance with company policies.

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

Our Journey

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

The Ruby Way

Ruby’s values are at the heart of everything we do:

Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.

Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding

Committed: We use innovative solutions to improve our services and always stick to our word.

We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.

Investing in the Ruby Community

We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.

Main Responsibilities (but not limited to):

• Provide day to day administrative support to a broad range of the operational teams within the business, along with telephony activity when required
• Build strong relationships with operational departments, demonstrating reliability in delivering tasks to the deadlines agreed
• Undertake varies departmental upskills to enhance your personal skill set, providing you with a dynamic set of experience to enable further progression within the business
• Ensure that the quality of work is delivered is to the expected standard, which will be further underpinned with the necessary training & local investment.

Requirements to be considered:

• Previous experience in working in a similar role
• Good interpersonal skills, interact with people from all walks of life
• Effective communication skills: verbal, non-verbal, written & IT skills
• Confident in problem solving and decision making. Ability to consult others appropriately.
• Ability to work as part of a team either working alongside others or remotely as appropriate
• Accountable and committed to high personal work standards
• Ability to put learning into practice and prepared to take on new challenges
• Self-starter and able to identify & develop solutions
• Experience of working in a fast-paced environment
• Logical and methodical approach to problem solving
• Able to work autonomously as well as part of team
• A strong ability to prioritise & assess timescales
• Utility industry experience would be desirable, but not essential.

Benefits:

• Working hours - Monday to Friday
• Buy & Sell Annual Leave Scheme
• Employee Assistance Programme (EAP)
• Access to Employee Health Scheme
• Career development
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities / On-site Canteen
• Local discounts / benefits.

What you need to do now…

If you would love to join us as our new Operations Administrator, we encourage you to apply now!

Be part of our bright future and talk to Ruby today!