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My client is a Global Manufacturer looking to recruit aSales Support Executive, who has experience ofFMCG (or related industries)and is ideally a graduate in a business related area
To support UK Business Managers in the management and development of NPI sales, for a designated portfolio of customer accounts.
SCOPE OF JOB ROLE
Primarily focused on the UK market, but with the scope to extend to International markets where appropriate.
KEY TASKS AND RESPONSIBILITIES OF JOB ROLE
Responsible for managing the NPD process
Originate a critical path for each project
Draw up and maintain a project management schedule for each customer project
Attend weekly cross-functional meetings to provide regular updates and highlight potential issues. Liaise with the relevant business functions to ensure trials are carried out correctly.
Liaise with customer contacts to ensure project progression
Raise relevant internal documentation, ensuring their timely completion and sign-off
Communicate with the customer, their agents, artwork houses and other parties to meet all the requirements for the completion of artwork
Co-ordinate and manage the artwork process, communicating with the customer, their agents, artwork houses and other parties to meet all the requirements for the completion of artwork. Supply relevant documentation to the customer as required
Represent the company at artwork meetings and passes on press
Attend first production runs and prepare customer samples
Management of designated customer accounts
Relationship management
NPD & range management
Customer negotiations
Forecasting
Internal and external communication
Attend project meetings with customer where required
Organise samples
Manage the administration for opening new customer accounts
Organise the administration for managing and maintaining the customer price file
Provide customer contact at times of Business Manager unavailability e.g. travelling, meetings, holiday etc
Support the BM with general customer administration
Coordinate customer raw material requirements and customer promotions with Supply-chain
Manage customer contact for ad hoc information requirements and routine messages
SKILLSAND ABILITY (WAY IN WHICH KNOWLEDGE IS USED)
General:
A good understanding of customer and internal business processes
Numerate and able to understand product costings
Working knowledge of the manufacturing process
Strong appreciation of the NPD process
Communication:
Strong communication skills both verbal and written
Ability to communicate with both technical and non-technical personnel
Responsibility:
Able to lead projects ensuring that they are delivered on time and in full
Able to persuade and influence individuals inside and outside the organisation
A confident decision maker, who is also cognisant of the boundaries of their decision making authority
Shows initiative when dealing with issues
Problem solving
Able to quickly identify the root-cause to problems
Able to identify options for solving problems, quickly and confidently advocating the optimal route forward
Will readily use the knowledge of the immediate team and other peers and colleagues within the organisation to identify the best solutions to issues
Health and Safety
Ensure compliance with Health & Safety rules and procedures.
Organisational ability & GMP
Project management skills
Ability to prioritise a wide ranging and rapidly changing workl
MINIMUM EDUCATIONAL OR EXPERIENCE REQUIREMENTS
Commercial experience within FMCG or related industries
Ideally, a graduate in business related area
Experience of working in an international business environment would be an advantage
DESIRED BEHAVIOURS (E.G. Actions, deeds, activities, manners & conduct)
Self motivated
Flexible/adaptable
Enthusiastic
Sets and works to high standards
Team player
Courteous
Positive attitude
Active and action orientated
Honesty and integrity
Confidential
