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Do you have a strong appreciation of delivering outstanding levels of customer service with order processing experince?
Overview of the position:
The role is with a global manufacturing company and working within a small, friendly Customer Fulfilment team (sales orders), where collaborative working is at the heart of everything they do.
The Customer Fulfilment Co-ordinator will be one of the main points of contact for both internal and external stakeholders, responsible for providing excellent levels of customer service and support to our client’s customers, acting as the key liaison point between their customers, logistics providers and their internal colleagues/teams.
We are looking for someone special, who is perhaps looking for personal development, ready to embrace a new challenge where on the job training and support will be provided in order to meet the challenges of the role.
You will need to:
Be customer centric
Have confidence with MS Office, Excel, Word and Outlook
Embrace on the job training and support in order to meet the needs of the role
Be able to deliver in terms of accurate administrative/data entry and organisational skills
Have an enquiring mind with the ability to problem solve and bring customer queries to a satisfactory conclusion
Have reasonable levels of numeracy
Appreciate the importance of accuracy
Communicate effectively with both internal colleagues and external stakeholders (both verbally and via email)
Enjoy working within a fast paced environment
Be happy to follow procedures and manage your own workload effectively
Have the desire to make the position your own
Enjoy collaborative working
Key Responsibilities will include:
Outstanding training will be provided right from the word go, on their systems and the various procedures you are required to follow:
The role is wide and varied and will include a combination of the following:
Order management, ie. this involves order entry (data entry), onto the system, ensuring the validity of orders, by checking delivery addresses, products, prices and stocks, then confirming back onto the separate customer portal (switching between screens).
Controlling the release of orders to ensure customer delivery dates are met.
Ensuring effective communication on specific requirements including short lead time orders and stock issues with 3rd party distribution partners to enable orders to be picked and packed in a timely and efficient fashion
Control of customer invoice queries, query investigation and challenging any non- compliance issues, logging actions taken on the portal, so all departments involved are kept updated
Liaise with 3rd party distributors to obtain evidence to support any investigations.
Working closely with other internal colleagues/departments
Support colleagues within the customer service team including back up support
Reporting:
Maintain reports on their daily interface - tracking all deliveries are in line with month end reporting.
Package Details:
Salary depending on experience
37 hours per week:
Monday - Thursday 9am - 5pm
Friday 9am - 4:30pm, with 45 minutes lunch break
A little flexibility outside these hours may be required to meet the needs of the role
24 days holiday plus Bank Holidays (can also buy/sell up to 3 per year)
4% All Employee Bonus Scheme (discretionary)
9% matched contribution pension scheme
Healthshield- Medical/Health cash back scheme
Based in Folkestone - hybrid working available
Very occasional travel may be required to visit suppliers or customers with a colleague
If you have the experience we are seeking and would like to be considered, please email an up to date CV asap.
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