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We have a great opportunity in Folkestone for a Customer Fulfilment Coordinator with experience using SAP to work for one of our clients who offers an ever-growing range of consumer brand products.
Benefits include a competitive salary, hybrid working, employee bonus scheme, pension scheme, medical cashback scheme and a great holiday package.
Responsibilities
- Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.
- Obtaining Automatic Shipping notes on behalf of the third-party distributor.
- Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
- Ensure effective communication on specific requirements including short lead-time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.
- Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.
- Liaise with third party distributors to obtain evidence to support investigations.
- Work closely with finance.
- Collation, checking and filing of orders once dispatch is confirmed.
- Maintain effective communication of stock with Account Managers.
- Any other task required by the E-retail team on an ad-hoc basis.
Skills and Experience
- Knowledge of data entry into mainframe computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.
- Digitally competent and confident.
- Good knowledge of MS office programs, especially Outlook, Word and Excel.
- A positive attitude and enthusiasm towards problem solving essential.
- Excellent interpersonal skills, in both written and verbal communication
- Capability to relay information effectively externally to customers and internally to colleagues.
- Numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work.
- Ability to be self-motivated, pro-active and manage workload effectively essential.
- Strong team work ethic essential.
- Occasional travel may be required
To find out more about the position, please apply and we will be in touch to discuss the role in more detail.
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