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Customer Operations Support - A 12 month fixed-term contract (37.5 hours per week)
February 2025 - February 2026
Rural Ashford
Are you the type of person who likes to be helpful?
Do you thrive in a fast-paced environment with plenty of variety?
Do you find satisfaction in supporting customers and exceeding their expectations?
If this sounds like you, read on!
My client is a vibrant software and design agency based in a scenic rural location. They specialise in developing software, websites, and marketing materials for a diverse range of clients, including leading names in pharmaceuticals, insurance, and public affairs. With a growing overseas client base and their own SaaS platform for private practice clinicians, their business is rapidly expanding.
About the Role:
As Customer Operations Support, you will play a key role in supporting both new and existing clients. This is a varied role, covering everything from application support to contributing to marketing activities. You will gather requirements, help define product roadmaps, develop design specifications, onboard new clients, and support current users. This is a fully office-based role, ideal for someone who enjoys being part of a small, collaborative team.
Key Details:
- A 12 month fixed-term contract (37.5 hours per week) Monday to Friday - 9.00am-5.30pm
- Fully Office-Based (own transport required due to rural location.)
Key Responsibilities:
- Responding to customer enquiries: Answering questions about products, services, pricing and account details via phone, email, ticketing system and social media.
- Resolving customer issues: Identifying problems, troubleshooting technical difficulties and finding solutions to address customer concerns.
- Providing product information: Explaining features and benefits of products or services to customers by carrying out online demonstrations and attending conferences throughout the year.
- Account management: Maintaining customer accounts, updating information and managing account details.
- Customer feedback collection: Gathering customer feedback to improve service and product development.
- Payments and Invoicing: Issuing monthly invoices to clients and using our accountancy software Xero, handling direct debits via Go Cardless and addressing any payment enquiries.
Who We Are Looking For:
- A customer-focused individual with experience providing excellent customer service
- Someone who is tech-savvy and with an ability to pick up new systems quickly
- Strong organisational skills and a willingness to use initiative
- A proactive problem-solver with strong attention to detail
- A team player with a 'can-do' attitude.
Ideal Candidate:
- Proven track record of customer service experience
- Previous experience working with online applications is desirable.
Why Join?
This is a fantastic opportunity to be part of a close-knit team where your contributions genuinely make a difference and a great chance to work in a supportive, innovative environment.
The offer
They are offering £25,000 p.a and a 5% contributory pension, 20 days’ annual leave plus bank holidays and a day off on your birthday.
