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Are you a proactive and customer-focused individual with a passion for delivering outstanding service? Our client, an industry-leading organisation, is seeking a Customer Order Administrator to join their dynamic team. As the main point of contact for internal and external stakeholders, you will play a vital role in providing exceptional customer service and ensuring smooth order management. If you'd like the opportunity to work for a Global company and enjoy collaborating with cross-functional teams, this is the perfect opportunity for you!
Please find all the details below:
Job title: Customer Order Administrator
Location: Folkestone, Kent *Hybrid working is available
Salary: Please phone us on to discuss
Hours: 37 hours per week, Monday - Thursday 9am - 5pm, Friday 9am - 4:30pm, with 45 minutes lunch break (30 minutes of which is unpaid)
Benefits of working at this company:
- 24 days holiday plus Bank Holidays (you can also buy/sell up to 3 per year)
- 4% All Employee Bonus Scheme (discretionary)
- 9% matched contribution pension scheme
- Healthshield- Medical/Health cash back scheme
The day to day duties within your next position:
- Manage order entry and validate order details, including delivery addresses, products, prices, and stock levels.
- Coordinate with third-party distributors to ensure timely and efficient order fulfilment and meeting customer delivery dates.
- Maintain accurate and up-to-date information on customer portals.
- Handle invoice queries, investigate and resolve noncompliance issues.
- Collaborate closely with finance and account managers to ensure effective communication regarding stock levels.
- Provide support to colleagues within the customer service team.
- Contribute to ad-hoc tasks and projects as required.
Reporting:
- Maintain daily interface reports to track delivery performance.
- Identify trends and proactively manage accounts.
- Prepare additional ad-hoc reports as requested.
Skills & Knowledge:
- Proactive and customer-oriented mindset.
- Strong digital proficiency and interest in continuous improvement.
- Proficient in MS Office programmes, particularly Outlook, Word, and Excel.
- Experience with data entry in SAP or similar systems is advantageous.
- Knowledge of Amazon Vendor Central system is a plus.
- Collaborative team player.
Next steps:
Join a dynamic and collaborative team, where your contributions will make a difference! Our client offers a positive working environment and opportunities for growth and development. Don't miss out on this exciting opportunity - apply now!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
