- Leading and inspiring a Customer Service Team, setting high standards and delivering ongoing training to ensure consistently exceptional performance.
- Overseeing the smooth and safe running of the site, in collaboration with the Operations Manager and the wider team.
- Managing the opening and closing procedures for the site each day.
- Playing a key role in the delivery of exciting, high-profile events, from unique cultural experiences to seasonal markets.
- Working alongside internal and external security teams to ensure the safety and comfort of all visitors.
- Contributing to a wider mission to reimagine the English seaside experience—bringing innovation, creativity, and a fresh approach to the coast.
- Proven experience in team leadership and operational management within a customer-focused environment.
- A hands-on, proactive attitude and the ability to thrive in a dynamic, fast-paced setting.
- Strong communication and organisational skills, with a focus on safety, compliance, and guest satisfaction.
- A passion for unique experiences, community engagement, and outdoor events.