Customer Service Advisor

Pertemps Scotland

Posted 3 days ago, valid for a month

Forfar, Angus DD8 3BT, Scotland

£20,000 - £24,000 per annum

Part Time

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Sonic Summary

The position is for a Customer Service Advisor based in Forfar, requiring an immediate start on a temporary contract until March 2025.
The role involves handling telephone calls, providing information, and assisting customers with services, with a salary of £12.96 per hour.
Candidates must possess excellent customer care skills and have experience in a customer-focused environment, as well as strong IT skills.
The job is full-time, consisting of 36.25 hours per week from Monday to Friday, and is office-based with no remote work options.
Applicants should have relevant experience dealing with the public and be able to work in a high-pressure environment.

Customer Service Advisor (Contact Centre based) - Immediate StartLocation: ForfarTemporary: Until end of March 2025Full-time, 36.25 hours per week, Monday - FridaySalary: £12.96 per hourPertemps are recruiting on behalf of our client, a well-known Public Sector organisation, for Customer Service Advisors to start immediately on a temporary contract. This is an office-based role in Forfar and NO remote work is offered.Key Responsibilities:

Receive telephone calls coming in on main council and ACCESS telephone lines
Assist callers through the provision of information and advice about services
Redirect internal and external calls to appropriate departmental extensions as required
Receive, register and record details of enquiries accurately
Issue leaflets and application forms on request from callers and help in completion of forms
Maintain accurate information including, advisory notes and application forms on services and issue to enquirers
Regularly review and update information held to ensure customer enquiries are dealt with accurately and efficiently
Carry out daily and weekly programming of the ACCESSLine voicemail system
Deal with customer enquiries via web chat
Receive and deal with telephone debit/credit card transactions in respect of services provided

To be considered for this role, you must have the following:

Excellent customer care skills and experience of working in a customer focused environment
Can work in high pressured environment
Adaptable to change
Can use initiative
Excellent IT skills
Good keyboard speed
Experience of Microsoft packages
Experience of dealing with the public

To be considered for this role, please apply online now with your up-to-date CV

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