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- Appraising situations to develop solutions and resolve problems.
- Collating, checking, and organising returns.
- Contributing to the continuous improvement of processes and procedures.
- Creating, updating, and maintaining files and records.
- Handling routine One Contact Centre enquiries.
- Performing digital tasks, including data input, word processing, minute-taking, and using a variety of software packages.
- Following routine procedures and using initiative to make decisions.
- Maintaining and updating service mailboxes, as required.
- Preparing standard reports and processing financial documentation.
- Handling confidential and sensitive information with discretion.
- Reception duties, including dealing with routine service-related enquiries from the public.
- Recording and monitoring expenditure.
- Exchanging information with colleagues and the public as part of routine operations.
- Performing general business support tasks, such as cash handling, mail duties, photocopying, and scanning.
- Ensuring compliance with data protection laws, particularly in the processing of personal and sensitive information, in line with the council's privacy statements.
- Adhering to HR data protection policies in the management of employees.
- Strong organisational and problem-solving skills.
- Proficiency in digital tasks and software usage.
- Ability to handle confidential information.
- Excellent communication skills for working with the public and internal staff.
- Prior experience in business support or administration is preferred.
