- Consistently deliver exceptional customer service
- Adhere and live up to the company culture and values
- Ensure that your product knowledge is of the highest possible level in order to drive service
- Prioritising and problem solving at all times
- Be truly passionate about customer journey and the impact that has on the wider business
- Respond to customer service enquiries via phone, email and live webchats in a timely and professional manner
- Resolve customer complaints and issues
- Liase with suppliers to attain the best resolution for the customer
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate priority cases
- You will have previous experience in a customer service role, this can be either face to face or phone based.
- You will have personal drive in delivering great service and inspire this with your colleagues
- Comfortable with customer interactions
- Track record in delivering exceptional service
- Help to create a positive environment for your colleagues and customers alike, displaying a knowledge and passion for our products that will emit confidence in our brand
- Ability to work well in a team environment
- Be able to demonstrate exceptional customer service skills to confidently respond to any customer complaints and comments in a positive and professional manner
- Demonstrate a desire to offer our customers a truly satisfying experience
- Basic computer skills
- Ability to meet and exceed targets
- A talented team player, able to be a great addition to an already inspiring team environment
- Ability to solve problems; detail orientated; proactive and organised
- We are looking for employees that have passion, vision, competitiveness and humility engrained into their way of life
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