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- Provide a high standard of customer service, ensuring every interaction reflects our company values.
- Respond to customer inquiries via phone, email, and live web chat in a professional, friendly, and timely manner.
- Handle a variety of customer requests, including product queries, order updates, service issues, and complaints.
- Take ownership of customer concerns, proactively finding solutions to ensure satisfaction.
- Deliver a personalized approach to each customer, understanding their needs and providing tailored assistance.
- Identify and resolve customer issues efficiently, using your initiative to provide the best possible outcomes.
- Investigate complaints, gather relevant information, and implement solutions in a professional and empathetic manner.
- Escalate complex or urgent issues to the appropriate department while maintaining clear communication with the customer.
- Work closely with suppliers and third parties to find timely resolutions for customer concerns
- Work alongside internal teams, including sales, operations, and management, to ensure seamless customer experiences.
- Maintain up-to-date knowledge of our products, services, and policies to provide accurate and informed responses.
- Contribute to team meetings and training sessions, sharing feedback and ideas to improve processes.
- Identify opportunities to enhance customer service procedures and efficiency.
- Previous experience in a customer service role – whether face-to-face, over the phone, or online.
- Strong communication skills – able to engage with customers confidently and professionally.
- A solutions-driven approach – able to think on their feet and resolve queries effectively.
- Excellent problem-solving and decision-making abilities – able to assess situations quickly and provide appropriate solutions.
- A team-player mentality – works collaboratively with colleagues and contributes to a positive team environment.
- High attention to detail and strong organisational skills – able to manage multiple tasks efficiently.
- Basic computer literacy – comfortable using email, CRM systems, and live chat tools.
- A customer-first attitude – genuinely cares about providing a great experience and exceeding expectations.
- Competitive salary: £24,000 per annum.
- Permanent, full-time role: 37.5 hours per week (Monday to Friday, 09:00 – 17:00).
- Work-life balance: No weekend or late-night shifts.
- Supportive team environment: Work with a friendly and collaborative team that values your contributions.
- Career progression opportunities: As we continue to grow, we provide opportunities for professional development and career advancement.
- Comprehensive training: Receive full training to ensure you are confident and well-equipped to excel in your role.
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