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Refyne is proud to be partnering with a leading natural, organic wellness business dedicated to promoting health and sustainability. They offer a range of products that enhance well- being and wellness to the masses!
Position Overview: The Head of Operations will oversee daily operations, manage a small but mighty team, and implement strategies to optimise efficiency and drive growth. This role requires a strong leader with experience in operational management, team development, and a deep understanding of the wellness industry.
Key Responsibilities:
Operational Management:
Oversee daily operations, ensuring efficiency and quality in all processes.
Develop and implement operational policies and procedures to streamline the business.
Team Leadership:
Manage, mentor, and inspire a diverse team to achieve departmental success.
Support with performance management.
Encourage a positive work environment that thrives.
Project Management:
Lead cross-functional projects and work cross-functionally with Sales & Marketing.
Monitor project timelines and budgets, ensuring successful completion.
Financial Oversight:
Assist in budget planning and management, analysing financial performance.
Customer Focus:
Ensure exceptional customer service standards are met across all channels.
Gather feedback and insights to inform product development and service enhancements.
Qualifications:
5+ years of experience in operations management, preferably in the wellness, raw materials or consumer goods industry.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Passion for natural wellness and sustainability.
What is on offer:
Competitive salary and benefits package.
Opportunities for professional development and growth.
A dynamic and supportive work environment.
The chance to make a meaningful impact in the wellness industry.
