Customer Service Advisor - Gateshead

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environmenwhere every day brings new challenges? Join a dynamic customer-focused team that values your input and creativity in problem-solving. An exciting opportunity has arisen for a Customer Service Advisor to become part of a well-respected organisation dedicated to enhancing customer satisfaction and building lasting relationships.

Hybrid working:

Monday, Thursdays and Fridays working from home.

Tuesdays and Wednesdays - Office based.

As a Customer Service Advisor, you will play a pivotal role in ensuring that every customer feels valued and heard. Your primary responsibilities will include:

Responding promptly and effectively to customer inquiries via various communication channels, including phone, email, and live chat.
Delivering outstanding service while actively listening to customer needs and providing tailored solutions.
Building rapport with customers, ensuring a positive experience that encourages loyalty.
Identifying and resolving issues, whether they are simple queries or more complex concerns, with empathy and efficiency.
Collaborating closely with team members and other departments to ensure a seamless customer experience, sharing insights and feedback to enhance service delivery.
Maintaining comprehensive knowledge of products and services to provide accurate information and recommendations to customers.
Documenting interactions and keeping accurate records to track customer feedback effectively.

The ideal candidate will demonstrate:

A passion for customer service and a genuine desire to assist others.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.
Strong problem-solving skills, demonstrating a proactive approach to resolving customer challenges.
Ability to work collaboratively as part of a team while showing initiative and independence when needed.
Organisational skills and the ability to manage time effectively in a busy environment.
Previous experience in a customer service role, preferably within a similar industry.
A positive attitude and resilience in the face of challenges.

Becoming a part of this organisation means joining a community that fosters growth, inclusion, and respect. They believe that diversity strengthens their workforce, and they welcome applications from all backgrounds and experiences. Candidates will enjoy:

A supportive environment that values work-life balance and offers flexible working arrangements.
Opportunities for professional development and career advancement through training and mentorship programmes.
A vibrant workplace culture that prioritises employee wellbeing and engagement.
A comprehensive benefits package, including health insurance, paid time off, and more.

We look forward to hearing from you.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.