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Customer Service Rockstar Wanted!
Salary: 22,500 per year
Hours: Full-time | Fully flexible (Monday - Sunday 8am-8pm)
Location: Longbenton, Newcastle Upon Tyne
Are you the voice of awesome?
If you've got the chat, the charm, and the customer-first attitude, we need YOU to join our General Insurance squad! We're all about helping customers with their home and motor insurance while keeping things fresh, fun, and full of energy.
What You'll Be Doing (A.K.A Your Superpowers)
- Solving customer queries like a pro-policy updates, sales, and retention? No problem!
- Spreading the word about our digital channels like a tech guru.
- Handling inbound calls like a boss.
- Tailoring solutions to customer needs and making their day.
- Keeping records sharper than your best outfit.
- Tackling complaints with care (because kindness matters).
Your Journey with Us
You'll start with top-notch, hands-on training in our buzzing graduate bay before joining your team and taking off! Once you've nailed it, you'll transition to our flexible 'Moments That Matter' model-working mostly from home with key team events to keep the vibes strong.
What Makes You Our Ideal Rockstar?
- A passion for delivering A+ customer service.
- Experience in customer-facing roles (call centres, retail, hospitality-bring those people skills!).
- Multitasking wizardry, with Microsoft Office know-how.
- Communication that shines, even when the pressure's on!
What's in It for You?
- Perks Galore: 10% off at Tesco (15% on payday-yes, really!)
- Holiday Vibes: 7.2 weeks off annually (buy extra if you fancy)
- Wellness Wins: Virtual GP 24/7, cycle-to-work schemes & more
- Family First: Enhanced maternity, paternity & parental leave.
- Save Big: Discounts with top brands.
- Future-Proofing: Pension match (up to 7.5%) & life assurance.
Why Are You Still Reading? Apply Now!
Join our Insurance Money Services dream team and let's make work exciting!
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 5 years inactivity your CV will be deleted permanently from our database.
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