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Job Advert: Customer Service Administrator - Gateshead
Office Angels are thrilled to support a fantastic company in their search for a Customer Service Administrator to join their friendly and professional team based in Gateshead. This is an exciting opportunity, offering an approx. 12-month maternity cover contract, with the potential for extension or even a permanent contract thereafter, depending on business needs.
The Role
As the Customer Service Administrator, you'll work with a fantastic team of individuals who will support you in your development from day one. We have supported this client for many years, and we can safely say their company culture and employee care is amazing! Working as part of a small team, you will deliver a tailored and first-class service to a global customer base.
Your role will demand exceptional customer service skills, keen attention to detail, and strong abilities in prioritising and organising your day effectively. We are seeking a systems- and process-oriented individual who excels in fast-paced environments and embraces a "plan, do, action, check" approach to ensure success.
Key Details
- Salary: Circa £24K-£26K, negotiable depending on experience
- Location: Team Valley, driver preferrable as there are two locations in Gateshead
- Contract Duration: ASAP start, 12 months maternity cover with potential for extension or permanent opportunities
- Work Arrangement: Fully office-based
- Working Hours:
- 36 hours per week, with flexible start and finish times agreed with the manager
- Monday to Thursday: 8:20 AM - 4:30 PM
- Friday: 8:10 AM - Early finish at 1:30 PM
Perks and Benefits
As a direct employee of this company, you'll enjoy:
- Employee Assistance Programme, 24/7 GP Helpline, prescriptions, and referrals
- Health Cash Plan (up to £625 per year for prescriptions, dental, and therapies)
- 25 days annual leave + 8 public holidays (with the option to buy additional leave)
- Up to 3 additional days for long service milestones
- Profit Share Bonus based on performance
- Halma Share Incentive Plan (free shares held in trust for 3 years)
- Life Assurance: 3x annual salary
- Cycle to Work Scheme
- Pension Scheme (employer contributions starting at 6%)
- Smarter Spending App with discounts
- Occupational Sick Pay and paid time off for medical appointments
Key Responsibilities
Your tasks will include but are not limited to:
- Accurate sales order entry, including order acknowledgements and liaising with customers regarding the status of their orders
- Acting as the first point of contact for customer queries (via phone and email)
- Managing the administration of servicing contracts, queries, and orders
- Supporting other team members with these processes when required
- Providing commercial assistance to customers and liaising between them and internal departments
- Handling delivery inquiries, complaints, and resolutions via CRM
- Processing credit card payments and maintaining CRM/ERP systems
- Preparing export documentation and assisting with sales team inquiries
- Reviewing product shortages, using Power BI to evaluate sales orders, and allocating stock accordingly
- Answering reception calls and providing general administrative support
What We're Looking For
We're seeking a professional and adaptable candidate with:
- Experience:
- Customer service experience (face-to-face, email, or telephone)
- Skills:
- Proficiency in Microsoft Office (Excel and Outlook essential)
- Knowledge of Power BI and Microsoft Business Central (desirable)
- Attributes:
- Self-motivated, ambitious, and eager to improve processes
- A positive, can-do attitude and adaptability to new challenges
- Commitment to quality, health, safety, and the company's core values
How to Apply
If you're a process-driven individual with a passion for delivering exceptional customer service, we'd love to hear from you. Apply today to join this fantastic team!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
