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Role: Service Desk Team Leader
Location: Gateshead - Hybrid
Salary: £28,000 - £32,000
Hybrid Working | Paid Management Apprenticeship
Are you an experienced Service Desk Engineer looking to take the next step into management? This is your chance to join a fast-growing MSP thats committed to developing its people and delivering exceptional IT support.
Were looking for a Service Desk Team Leader to mentor, support, and inspire a team of IT engineers while still keeping hands-on with technical issues. If you have strong MSP experience, excellent troubleshooting skills, and a passion for leadership, this is the perfect opportunity to advance your career. No prior management experience? No problem! Youll receive a fully paid Management Apprenticeship to help you develop into a confident and capable leader.
Required Skills:
- MSP experience to a Service Desk standard (2nd Line level ideal)
- Strong troubleshooting skills across Windows, Microsoft 365, and networking
- A natural leader and problem solver who enjoys mentoring others
- Excellent communication and customer service skills
- Previous management experience is a bonus, but not essential
Benefits Package:
- Highly Competitive Salary (£28,000 - £32,000)
- Hybrid Working flexibility to work from home
- Paid Management Apprenticeship develop your leadership skills
- Career Progression Opportunities step into a senior role
- Paid Certifications & Training
- Private Medical Cover & Sick Pay
- Annual Leave + Bank Holidays
- Supportive & Collaborative Team Environment
If youre ready to take the next step in your career and move into IT leadership, click APPLY NOW and send your CV for immediate consideration. Lets make this your next big move!
