Service Technician

Service Technician

• Annual Salary: £35,000
• Location: Gateshead (local and international travel as required)
• Job Type: Full-time

Join our client’s Operations team as a Service Technician, where you will play a crucial role in providing technical support and continuous improvement opportunities to their key transport clients. This position involves direct client interaction and on-site responsibilities, making it ideal for proactive problem-solvers with strong technical knowledge in electrical or electronic disciplines.

Day-to-day of the role:

• Act as the primary point of contact for clients regarding technical and reliability queries, managing information flow and issue resolution through the JIRA helpdesk.
• Attend internal and customer reviews, either remotely or face-to-face, and make on-site visits to depots for unplanned events, sometimes at short notice.
• Analyse RMA data and field performance to proactively identify trends affecting performance and reliability.
• Support engineering change requests promptly to ensure continuous product support in the field.
• Provide hands-on technical support, diagnosing and troubleshooting system, hardware, and software issues.
• Assist in the production repair process to meet delivery targets when not engaged in field service tasks.
• Collaborate with various organisational functions to resolve problems and contribute to operational improvements in line with company values.

Required Skills & Qualifications:

• Strong technical knowledge of systems, test regimes, and common failure modes related to the transport sector.
• Experience in on-depot support and familiarity with HSE/RSSB protocols.
• Electrical/electronic qualification is beneficial but not mandatory; relevant experience is highly valued.
• Excellent communication skills, capable of discussing technical issues effectively with clients.
• Ability to work independently and as part of a team, with a proactive and problem-solving approach.
• Knowledge of problem-solving techniques and data analysis tools is desirable.

Benefits:

• Opportunity to work in a dynamic field role with significant client interaction.
• Exposure to both local and international operational environments.
• Continuous professional development and learning opportunities.

To apply for the Service Technician position, please submit your CV detailing your relevant experience and why you are interested in this role.