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Hotel Night Shift Receptionist Gateshead (Part Time 22.5 hours per week)
Looking to recruit an experienced Hotel Night Receptionist/Duty Manager for three shifts a week (22.5 hours) role includes reception (check in and check out) security, limited food & beverage & general cleaning responsibilities.
Main Responsibilities:-
- Overseeing all departmental service standards are maintained at all times.
- To assume the role of any front office/night team member should business levels demand.
- Maintain the company credit control policy is adhered to.
- To monitor use of daily Accounts/Night handover book and check corrective action is carried out where necessary.
- Handle complaints or enquirer with immediate action; speak to the departments concerned with a through follow up to the guest making sure all points are logged in the Duty Managers handover diary.
- To ensure senior management and customer service department are kept fully informed of all developments and guest feedback
- Efficient handover is given to the Guest Service Team.
- To be able to deal with any reasonable requests from guests in a professional manner.
- To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
- Responsible for all public areas making sure they are maintained in a clean and orderly fashion
- To ensure that all meeting rooms are prepared in accordance with the M&E operations sheets.
- Ensure all corridors are clear; fire extinguishers and fire doors are secured.
- To ensure safety floor checks are carried out during the night, according to Company standards
- To be responsible for the reporting of all maintenance work required within the department.
- To ensure that senior management are kept informed of all developments and guest feedback.
- To oversee that communication is made with housekeeping to arrange room moves, VIPs and special requirements as and when required as Duty Manager.
- To be conversant with hotel selling strategy.
- To be punctual, polite, courteous and helpful to guests and colleagues at all times.
- Make sure correct operation of all night systems.
- To ensure that the Night Audit, file maintenance and daily back up are carried out properly.
- To be responsible for the upkeep of all front office equipment and to arrange servicing. Â
- Night mini bar is checked daily and that procedure is kept up to standard
