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Hotel Night Receptionist, Gateshead, Part Time 22.5 hours per week
Looking to recrut a part time night receptionist, the candidate will ideally come from a hospitalit background.
Main Responsibilities:
- To ensure that all departmental service standards are maintained at all times.
- To assume the role of any front office/night team member should business levels demand.
- To ensure the company credit control policy is adhered to.
- To monitor use of daily Accounts/Night handover book and check corrective action is carried out where necessary.
- Handle complaints or enquirer with immediate action; speak to the departments concerned with a through follow up to the guest. Ensure all points are logged in the Duty Managers handover diary.
- To ensure senior management and customer service department are kept fully informed of all developments and guest feedback
- Efficient handover is given to the Guest Service Team.
- Ensure all standard checklists are used as prescribed.
- To be able to deal with any reasonable requests from guests in a professional manner.
- To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
- To ensure that all public areas are maintained in a clean and orderly fashion
- To ensure that all meeting rooms are prepared in accordance with the M&E operations sheets.
- Ensure all corridors are clear; fire extinguishers and fire doors are secured.
- To ensure safety floor checks are carried out during the night, according to Company standards
- To be responsible for the reporting of all maintenance work required within the department.
- To ensure that senior management are kept informed of all developments and guest feedback.
- To oversee that communication is made with housekeeping to arrange room moves, VIPs and special requirements as and when required as Duty Manager.
- To be conversant with hotel selling strategy.
- Ensure that you are uniformed in line with Company Standards and understand the importance of personal hygiene.
- To be punctual, polite, courteous and helpful to guests and colleagues at all times.
- To ensure the correct operation of all night systems.
- To ensure that the Night Audit, file maintenance and daily back up are carried out properly.
- To be responsible for the upkeep of all front office equipment and to arrange servicing. Also, to report any faults or risks as is necessary.
- To be responsible for ensuring Night minibar is daily checked and that procedure is kept up to standard
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