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  4. 1st Line Support Engineer - Newcastle - £23k - 25k Benefits

1st Line Support Engineer - Newcastle - £23k - 25k Benefits

Involved Solutions
Posted 2 days ago, valid for 20 days
Location

Gateshead, Tyne and Wear NE9 6TA, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of 1st Line Telecoms Support Engineer offers a salary between £23,500 and £25,000 plus benefits.
  • This position is based in Newcastle Upon Tyne and requires the candidate to work fully onsite during a 3-month probation period, after which a hybrid working model will be adopted.
  • Candidates should have essential skills in basic networking troubleshooting, Office 365 administration, and VOIP/telephony experience.
  • The role is ideal for individuals looking to progress their careers, with opportunities to advance into 2nd Line/3rd Line support or networking teams.
  • A minimum of some relevant experience in IT support is required, along with a good phone manner.

Role: 1st Line Telecoms Support Engineer Salary: £23,500 to £25,000 + Benefits Location: Newcastle Upon TyneWorking style: Fully Onsite during probation (3 months). After probation it will be hybrid 3 days in the office 2 days from homeStart date: ASAPWe are currently working with a rapidly growing Managed Service Provider who are looking to bring in a 1st Line Support Engineer. The 1st Line Support Engineer will be the first point of contact for any issues relating to Desktop, VOIP, telephony and networking issues.The successful 1st Line Telecoms Support Engineer will be joining an organisation who are keen on internal progression. They will give the 1st Line Support Engineer the opportunity to progress into the 2nd Line / 3rd Line team or the networking team.Essential skills - 1st Line Telecoms Support Engineer

  • Networking - Basic troubleshooting, Switches and Routers, knowing how they work, provisioning of Router
  • Office 365 administration
  • Broadband line troubleshooting
  • VOIP/ telephony experience
  • Cloud Phone systems experience
  • Hardware troubleshooting - handsets

Desirable - 1st Line Telecoms Support Engineer

  • MSP experience
  • Experience working on physical systems
  • Good phone manner

This is a great opportunity for you to progress your career and gain a solid experience in the IT industry so please apply with your up to date CV.1st Line / IT Support / Service Desk / Helpdesk / IT Support Analyst / IT / VOIP / Voice Over Internet Protocol / Voice IP / Telephony / Network / Networking / Switches / Switch / Route / Router / Phone Systems / Hardware / Handset / Broadband

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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