Service Desk temp

Nigel Wright Group

Posted 7 hours ago, valid for 19 days

Gateshead, Tyne and Wear NE9 6TA, England

Full Time

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Sonic Summary

My client, based in central Newcastle, is seeking to expand their IT team with a customer-facing role.
The position requires excellent customer service skills and involves being onsite five days a week.
Candidates should have experience in a 1st line support role and in customer-facing or call center environments.
This temporary role is initially for three months and offers an immediate start.
Salary details were not specified in the job description, and there is no explicit mention of required years of experience.

The CompanyBased in central Newcastle, my client is looking to grow their current IT team. This is very much a customer facing role so having very good customer service skills is an absolute must. My client is looking for an immediate start and this role will involve being onsite 5 days per week. The ideal candidate would have experience of a 1st line support role and have worked in customer facing or call centre environments.Key Responsibilities

Dealing with internal and external customers
Dealing with IT ticketing system
Communication with stakeholders to prioritise tasks

Essential for the role

Excellent organisational skills
Ability to prioritise tasks
Excellent communication skills
Professional manner
Upbeat, friendly personality

This role is a temporary basis initially for 3 months. Looking for an immediate start on this role.

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