Despatch Manager

We are currently recruiting for a Despatch Manager operatives for our client based in Felling. Experience is not necessary and training will be given. Candidates must be aware the role is target driven within a fast-paced warehouse environment so there is a requirement to cover a lot of distance around the site.

Main Duties:• Oversee daily despatch operations, ensuring the efficient and accurate picking and despatching of ambient and chilled hampers.• Develop and implement despatch policies and procedures to improve efficiency and accuracy.• Coordinate with warehouse, production, inventory and commercial teams to ensure seamless operations.• Lead, train, and motivate a team of despatch staff, fostering a positive and productive work environment.• Conduct regular performance reviews and provide feedback to team members.• Ensure adherence to health and safety regulations and company policies.• Manage the despatch schedule to ensure timely delivery of orders.• Monitor and track shipments to ensure timely and accurate delivery to customers.• Address and resolve any issues related to order despatch or customer complaints.• Identify opportunities for process improvements and implement best practices to enhance despatch efficiency.• Utilize data and analytics to track key performance indicators (KPIs) related to despatch operations.• Drive continuous improvement initiatives to optimize despatch processes and reduce errors.• Ensure compliance with all relevant regulations, including those pertaining to bonded goods and food safety.• Implement and monitor quality control procedures to ensure the highest standards of product quality.• Maintain accurate records and documentation as required by regulatory bodies.• Liaise with suppliers and couriers to ensure timely and cost-effective delivery of materials and finished products.• Develop and maintain strong relationships with key suppliers and couriers.• Negotiate contracts and agreements to secure favourable terms.• Work closely with the inventory management team to ensure accurate stock levels.• Coordinate with the procurement team to ensure timely ordering and delivery of supplies.• Ensure regular maintenance and calibration of equipment as required, without comprising Food safety and standards.• Documentation of all maintenance and calibration activities.• Address and resolve customer complaints related to despatch and delivery.• Implement measures to improve customer satisfaction and delivery performance based on feedback.• Maintain open communication with customers to ensure their delivery expectations are met.

Requirements:• Strong leadership and team management skills.• Excellent organizational and time-management abilities.• Proficiency in despatch software and Microsoft Office Suite.• Effective communication and interpersonal skills.• Problem-solving mindset with the ability to make quick decisions under pressure.• Attention to detail and commitment to quality.• Ability to work in a fast-paced and dynamic environment.• Customer-focused with a proactive approach to service delivery.• All employees will contribute towards the success of the Quality Management System, the HACCP Plan and the associated Prerequisite Programs.

Hours of Work:• Monday to Friday 8am to 4pm.• The despatch function runs 7 days per week. • Overtime on Saturday and Sunday is available once training is completed.

Salary:£34,000

This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search