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We are looking for a Billing Assistant to join a highly successful PE backed travel company based in Crawley.
This role is integral to their operations, ensuring the highest level of service to their Key Clients by providing quality control and analysis. The ideal candidate will have a strong customer service ethic and the ability to work under pressure.
Day to Day of the Role:
- Conduct weekly and/or monthly assessments of raw data accuracy for client invoicing.
- Perform quality control checks on billing accuracy, identify gaps, and recommend resolutions.
- Liaise with other departments within and outside Billing Services to ensure seamless operations.
- Collaborate with the Credit Control team to reduce outstanding debt for Key Clients.
- Analyse open jobs for client invoicing, rectify errors, and ensure process delivery.
- Carry out weekly quality checks of invoices before dispatch to clients.
- Complete monthly reconciliations of outstanding jobs, providing reasons for non-billing.
- Develop Key Account Management processes for clients under their responsibility.
- Generate monthly reports and KPIs for Directors as required.
Required Skills & Qualifications:
- Proficiency in MS Excel.
- An analytical mind, evidenced by experience or qualification.
- Confidence in recommending alternative ways of data preparation.
- Excellent communication skills, capable of engaging with colleagues and external contacts at all levels.
- Trustworthy, reliable, and able to work as part of a team.
- Ability to work under pressure and adhere to deadlines.
Preferred Experience:
- Finance/Billing related experience in a manual context.
- Experience in liaising with internal stakeholders and seniors.
- Credit Control.
- KPI delivery.
- Good IT skills.
