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Junior Technical Support Engineer - Gatwick, West Sussex / Hybrid
£30,000 - £35,000 plus excellent benefits / 3 days per week in their Gatwick based office
A leading professional services company seek an experienced Junior Technical Support Engineer, who is looking to build a career and work with a company with excellent training and development, with options for different career paths.
Ideally you will have 2 plus years experience with 2nd or 3rd Line Support, with Server experience a real plus and any Cloud exposure an added bonus.
You will get to work on a variety of projects, helping their clients harness the full potential of Amazon Web Services (AWS) and other Support technologies.
Due to level clients they work with, having SC Clearance is desirable but you must at least be willing to go through it, if not obtained already.
As the 3rd Line Support Engineer / Windows Server Engineer you will be responsible for supporting cloud infrastructures and the Service Desk, covering both BAU and project based.
Qualifications and other requirements for the Junior Technical Support Engineer:
- Ideally 1-2 years minimum proven experience as an AWS Engineer or similar role, but must be a Windows expert.
- Understand, and be able to deliver, exceptional customer service.
- Highly organised, ensuring all follow-up actions are completed.
- Able to manage personal workload and multiple tasks.
- Methodical, accurate and thorough; even under pressure.
- Flexible, team player - willing to undertake a variety of roles and challenges.
- Previous service desk or Service Management experience desirable.
- Excellent problem-solving skills and the ability to work in a fast-paced environment.
Junior Technical Support Engineer - Gatwick, West Sussex / Hybrid
£30,000 - £35,000 plus excellent benefits / 3 days per week in their Gatwick based office
