Junior IT Engineer

• Address and resolve customer incidents and service requests escalated by the client service desk within agreed Service Level Agreements (SLAs).
• Provide troubleshooting and fault diagnosis for network, hardware, and infrastructure issues, ensuring resolution within specified timeframes.
• Keep the client service desk updated on progress for each incident to ensure accurate tracking and communication.

• Promptly escalate unresolved issues or complex incidents to more experienced engineers to maintain adherence to customer SLAs.
• Engage in proactive checks such as "floor-walking" to identify and resolve potential issues before they are formally raised as incidents.

• Work on a rotational schedule of 4 days on and 4 days off, with shifts from 06:00 am to 06:00 pm or 06:00 pm to 06:00 am.

Requirements:

• Experience: Minimum 12 months IT experience or equivalent qualifications
• Technical Skills:
  • Proficient in the latest technologies and solutions.
  • Strong understanding of Microsoft Windows Desktop software.
  • Knowledge of network protocols, server hardware, and configurations.
• UK Working History: A 5-year UK working/educational history is required for airside clearance checks.
• Driving License: A full UK driving license is mandatory.
• Communication Skills: Effective verbal and written communication skills.
• Physical Ability: Capable of lifting or pushing 20-40 kilograms, standing or kneeling for extended periods, and using mechanical tools.

Personal Attributes:

• Self-motivation: Willingness to learn and adapt to new challenges or changes.
• Service Excellence: Passionate about delivering high-quality service to end users.

Compensation & Benefits:

• Salary: £25008 p.a
• Benefits:
  • Holiday leave.
  • Life insurance.
  • Shift allowance.
  • Perkbox discounts.