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Patek Philippe is the last family-owned independent Genevan Watch Manufacturer.
We are currently recruiting to fill the following full-time vacancy in our UK Head Office in
Chalfont St Peter, Buckinghamshire
Customer Service Administrator
You will support the Customer Service team with general administration duties and contribute to the smooth running of the department, ensuring that the Companys standard of service is met and adhered to at all times.
Main Duties:
- Handling customer enquiries and complaints by telephone and email
- First point of contact for Customer Service calls
- Responsible for booking items in and out of service
- Photographing items carefully and accurately for servicing
- Contributing to the smooth running of the technical administrative function within the business
- Ordering product certificates and guarantees
- Managing all website enquiries relating to Customer Service
- Invoicing Retailers and end users
- Creating estimates and liaising between the department and Head Office
- Maintain up to date records and database
- Daily use of Microsoft Outlook and Excel & SAP (Training provided for SAP)
- Handling stock deliveries and maintaining stock levels for the department
What we are looking for:
- Exceptional customer service skills, including experience in handling complaints
- Excellent communication skills, both written & verbal, and a confident telephone manner
- Ability to read and interpret documents with a technical aspect, such as spreadsheets, estimates and invoices
- Ability to work in a fast paced environment and manage in pressured situations
- Well rounded organisational skills and the ability to work well on your own initiative or as part of a team
- Used to working in a very fast paced environment and can manage in pressured situations
- Strong working knowledge of Microsoft Word, Outlook & Excel is essential
- SAP knowledge is desirable but not essential
- The company carries out a DBS check on new employees during pre-employment checks
Hours and Benefits:
- 9am 5pm Monday to Friday, office based in Chalfont St Peter.
- 22 days annual leave (rising to 30 days with length of service) plus UK bank holidays and Christmas shutdown
- Company Pension (8% employer, 3% employee), salary sacrifice optional
- Private Healthcare and Dental Care
- Life Insurance and long-term sickness benefit after two years of service
- Competitive salary plus a good range of company benefits
To apply please send your CV and covering letter
Due to the volume of applications received, only those selected for interviews will be contacted.
*Successful candidates will be contacted at the beginning of December to arrange an interview.
Please note that we do not accept unsolicited CVs from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
