CCTV Operator

CCTV Operator

• Location: Rochester, Kent
• Job Type: Full-Time Flexible
• Working Hours: 7am to 7pm or 7pm to 7am Across Monday - Sunday (Working 4-6 shifts per week)

OVERVIEW

The client's Monitoring Control Centre operate a monitoring and response service 24/7, 365-days a year.

Working as part of a team in the Partnership & Commercial Division, you will be responsible for delivering an exceptional service to all the client's partners and service users. The job embraces the use of technology, so it is important that you have good ICT skills, and a passion for supporting vulnerable people. It would be advantageous if you have knowledge and an understanding of assistive technology and Telecare, and how it enables people to sustain and improve their independence. The job is very varied and busy. There are no two days that are the same, so we require someone who is able to think on their feet, whilst ensuring the best outcome for our service users at all times.

Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training program when you join us and on-going training to support your development.

Some of the duties will include:

• Monitor and deal with all incoming Telecare calls in accordance with company procedures, making appropriate records of each call and the action taken. This could result in summoning assistance (calling emergency services, relatives etc.), reassuring the service user and testing of equipment etc. You will report to the Control Centre Shift Supervisor or Monitoring Centre Manager immediately any technical problems or failing of any of the systems.
• Proactively monitor CCTV camera surveillance systems that cover the public domain and our commercial partner sites. You will be required to take manual control of the camera; record/report crimes and/or suspicious events; respond to enquiries from authorised personnel to observe specific incidents; liaise with relevant agencies; all in accordance with Home Office guidelines, Client's Code of Practice and Procedures Manual.
• Deal with all incoming calls from the Council Out of Hours Emergency Telephone lines in accordance with procedures, making appropriate records or each call and action taken.
• You may be required to undertake other duties as required by the Control Centre Shift Supervisor and/or Operations Manager at certain times

Essential criteria for applicants:

• A keen interest in assistive technology and how it facilitates independent living

• A passion for helping and supporting vulnerable individuals, with some knowledge of

• Community Care particularly with regard to the circumstances and needs of vulnerable individuals i.e. elderly, disabled, or those suffering from ill health

• An interest in the monitoring of CCTV systems and the relevant legislations in relation to operational duties Desirable criteria for applicants (although full training will be provided):

• Previous experience in the monitoring of CCTV systems and the relevant legislations in relation to operational duties

Benefits:

• Competitive hourly wage.
• Consistent weekday hours.
• Supportive working environment.

To apply for this CCTV Operator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.