- Order Management: Process incoming customer orders for UK and Germany efficiently and accurately.Input customer data and orders into the system, ensuring all relevant information is complete.
- Stock and Inventory Coordination: Maintain and update the Sage stocklist, ensuring accurate stock levels and availability.Monitor inventory trends and flag discrepancies or stock concerns to the relevant departments.
- Internal Communications and Liaison: Collaborate closely with the German office, UK production team, and warehouse colleagues to ensure all customer care operations run smoothly.
- Customer Service and Support: Respond to customer enquiries by telephone, email, and written correspondence professionally and courteously.
- Logistics and Delivery Coordination: Monitor delivery schedules to ensure deadlines are met, and proactively communicate with customers if there is a risk of delay.
- Administrative and Data Management: Maintain an up-to-date customer care database to support internal reporting and customer insight.
Back to searchCustomer Care Administrator
Diamond Search Recruitment Ltd
Posted 13 days ago, valid for 6 days
Gillingham, Kent ME7 2NY
Full Time
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Sonic Summary
- Diamond Search Recruitment is seeking a Customer Care Administrator for a client based in Rochester, who provides technical product support to customers across the UK.
- The role offers a competitive salary range of £30,000 to £35,000 and requires prior experience in a similar position within manufacturing, distribution, or customer service environments.
- Key responsibilities include managing customer orders, coordinating with internal teams, and ensuring high standards of customer satisfaction.
- The ideal candidate should be organized, detail-oriented, and possess strong communication skills, along with proficiency in Excel and knowledge of Sage or similar ERP systems.
- This position provides opportunities for professional development, including training and the chance to work closely with teams in both the UK and Germany.
