Customer Service Admin/Coordinator

Duties-

• Assist with completion of daily documentation and provide detailed information to update our systems.
• Deliver quality facility service through timely and accurate processing to billing.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Resolve customer needs and inquiries, by reporting and analysing activity.
• Close interaction with Customer Service for transaction processing, status updates and investigations.
• Maintain 100% accuracy on data entry into system.
• Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
• Review and interpret files, records, and other documents to obtain information to respond to requests.
• Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service.
• Generate reports as required.
• Co-ordinate deliveries to customer sites.

initially on going month to month contract but after 3 months will be a opportunity to go full time with the client for the right candidate