Customer Service Advisor

TN Recruits

Posted 13 hours ago, valid for 15 days

Gillingham, Kent ME7 2NY

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

Our client, a rapidly growing company in the catering equipment solutions sector, is looking for a motivated customer service professional.
The role requires at least 1 year of experience in customer service and offers a competitive salary along with a performance-based bonus scheme.
Key responsibilities include managing customer accounts, onboarding new clients, providing product training, and troubleshooting maintenance issues.
Candidates should possess strong phone communication skills, creative problem-solving abilities, and proficiency in Microsoft Office 365 and CRM platforms.
This position also includes 20 days of annual leave plus bank holidays and a workplace pension contribution, and applicants must have a valid driver's license due to the site location.

Are you a confident, skilled communicator?
Passionate about excellence in customer care?
Seeking a successful, innovative company where your can grow?

Our client are an innovative company within the catering equipment solutions sector, experiencing rapid growth with exciting new products hitting the global market. They are seeking a motivated and proactive customer service professional to join this dynamic, growing team, playing a vital role in supporting their customers and enhancing their experience.Key Responsibilities:

Manage and support both existing and new customer accounts.
Onboard new customers, process orders, and provide over-the-phone product training.
Troubleshoot maintenance issues, ensuring all cases are logged and resolved efficiently.
Maintain accurate customer profiles in our CRM system and plan daily call activities.
Cross-sell additional products to existing customers.
Coordinate equipment dispatches and returns.

Requirements:

1+years in customer service role.
Strong, confident phone presence.
Creative problem solving and troubleshooting skill.
Excellent multitasking and prioritisation ability.
Proficiency in Microsoft Office 365 and experience with CRM platforms (Zoho or similar).
Highly collaborative, comfortable working within a small close-knit team.
Must drive due to the site location.

What's in it for you?

Competitive salary
Performance-based bonus scheme.
20 days annual leave plus bank holidays.
Workplace pension contribution.

If you're results-driven with a knack for building strong customer relationships, we'd love to hear from you!Don't miss out - contact Helen at ME recruits today to register your application and be part of this successful, growing team!: In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

Apply now in a few quick clicks

Customer Service Advisor

Customer Service Representative

Customer Service Representative - Banking

Customer Service Representative - 12 Month FTC