Home
Gillingham
Financial planner
Complaints Specialist

Complaints Specialist

Broadgate Search Ltd

Posted 20 days ago, valid for 6 days

Gillingham, Kent ME7 2NY

£24,000 - £28,800 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The Complaints Specialist position is a hybrid role based in Rochester or available remotely in the United Kingdom.
This role requires at least 3 years of experience in a similar complaints position within wealth management or financial planning, particularly with pension advice.
The key responsibilities include managing the end-to-end complaint process, conducting root cause analysis, and preparing management information reports.
Candidates must have a DipFA Level 4 qualification, with AF7 being beneficial, and possess strong knowledge of FCA-regulated complaints DISP requirements.
Salary details were not specified in the job description.

Job Title: Complaints SpecialistLocation: Hybrid in Rochester or remote in united kingdomThis is a great opportunity to join a financial planning firm within the Compliance Department, reporting directly to the Compliance Director. In this role, you will investigate and resolve pension advice and service-related complaints with accuracy and efficiency, while managing all aspects of the organisation’s complaints policies, procedures, and processes.Key Responsibilities

Complaint Management: Handle end-to-end complaint processes from initial acknowledgment through resolution, including redress calculations and escalations to the Financial Ombudsman Service (FOS).
Root Cause Analysis: Conduct root cause analysis for complaints, escalating issues and providing actionable solutions to improve processes.
Professional Communication: Liaise with the FOS, Professional Indemnity insurers, and third-party outsourcers, coordinating as needed for Defined Benefit (DB) redress calculations.
Data and Reporting: Prepare data and management information (MI) reports for internal committees and regulatory reporting.

Skills Requirements

Qualifications: DipFA Level 4 required (AF7 beneficial).
Experience: At least 3 years in a similar complaints role in wealth management or financial planning, with pension advice expertise.
Complaint Handling Expertise: Experience with redress calculations, FOS escalations, root cause analysis, MI production, and regulatory reporting.
Regulatory Knowledge: Strong understanding of FCA-regulated complaints DISP requirements.

Apply now in a few quick clicks

Complaints Specialist

Chartered Financial Planner - Offices close to Maidstone - £70k - £100k (negotiable) + bonuses

2 x Financial Planner Vacancies - 1 year of advising experience required

Financial Planner x 2 - Manage existing clients from retiring adviser - Up to £70k - £100k salary