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This Managed Service Provider (MSP) is seeking a skilled IT Support Technician to support one of their larger clients.
IT Support Duties
To provide efficient and effective technical support to clients, you’ll require a particularly good understanding of Microsoft Server, Microsoft Client, and Office 365.
- The ability to work under pressure.
- Provide first-line technical support to staff and work systematically to trace faults.
- To install, configure, and test equipment and network components and software.
- Monitor system performance. Diagnose and resolve software, hardware, and network faults and perform preventive and remedial maintenance repairs and upgrades.
- Assisting in maintaining a help desk and fault reporting logging system.
- Liaise with appropriate outside agencies and contractors.
- Provide maintenance services on all printers.
- Install new computer cabling and replace cable ends in the event of a line failure.
Specific Skills
- In-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365
- Required to have a minimum of three years of technical experience
- Must have a sound knowledge of Microsoft 365 Admin
- Working understanding of wireless and wired LAN technology
- Good literary skills
- Good problem-solving skills
- Ability to develop good relationships and communicate effectively
- Hardworking, energetic, and enthusiastic
- Good time management and organisational skills
- Ability to maintain a sense of proportion in stressful situations
- Ability to be innovative and to use own initiative
Skills and Education Level
- Educated to 'A’ level standard
- Microsoft Accreditation would be an advantage
- Obtain a clean DBS Enhanced Check.
- Full, clean UK driving license
Employment Hours and Location
Core hours are Monday to Friday, 8:00 am to 4:30 pm, based in our office in Rochester. You may be required to work at various clients’ premises.
There is an out-of-hours team, but in emergencies, it is expected that the Support Technician will work outside core hours to minimise disruption to the client.
