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A highly reputable financial services corporation is seeking an EUX Manager to oversee the support for all end-user technology across its UK and India operations. The ideal candidate will have experience collaborating with infrastructure, applications, and security teams to ensure optimal end-to-end performance of end-user technology.
This exciting opportunity offers exposure to modernisation as the company transitions to a cloud-first estate within a scaled Agile framework. The position offers a competitive salary of 60,000 - 65,000, based in Chatham, with the flexibility of 3 days per week on-site.
Core responsibilities:
- Manage workload and priorities for the End User Technology Team
- Automate, orchestrate, and integrate processes to simplify end user technology deployment
- Ensure End User Support targets are met or exceeded, with performance visibility through reporting and dashboards
- Manage the EUT budget, contribute to planning and reforecasting
- Collaborate with strategic partners to manage end user technology hardware and address performance issues
- Line manage and coach direct reports, handling performance, development, and recruitment
- Coordinate with third-party maintenance and support providers
- Maintain End User Support documentation and IT hardware/software asset register
- Excellent knowledge of Microsoft Windows Operating System is essential
- Good knowledge of End User Computing/Mobile Device Management/Collaboration Tools and Meeting Room technologies is essential
- Good knowledge of ITIL basics and principles is essential
- Good knowledge of automated build tools is essential
- Basic knowledge of Enterprise Technologies is essential
- Experience with End User Technologies such as Azure, Azure AD, SharePoint and Intune
- Basic knowledge of collaboration and productivity tools is desirable
End User Experience Manager
