- Process work in line with agreed procedures, including handling calls, emails, queries, and transactions.
- Maintain accuracy and efficiency while updating records and databases.
- Prioritise daily workloads and meet deadlines.
- Identify and suggest areas for process improvement.
- Provide excellent customer service and collaborate effectively with team members.
- Ensure compliance with policies and procedures.
- Strong attention to detail and accuracy.
- Excellent communication and organisational skills.
- Ability to work well in a team and manage workloads efficiently.
- Professional, flexible, and customer-focused approach.