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This role will be responsible for defining, implementing, and maintaining the company's Quality Management System (QMS) to ensure compliance with internal standards, customer requirements, and regulatory expectations.
Responsibilities:
- Act as the primary quality interface for one or two OEM accounts, maintaining strong relationships with key customer contacts
- Drive quality improvements and manage customer complaints or issues related to products
- Oversee the monitoring and analysis of quality performance metrics, identifying trends and implementing corrective actions when necessary
- Lead root cause analysis for quality issues and non-conformances, employing methodologies such as 8D, FMEA, and Fishbone analysis
- Support the development and implementation of inspection plans, testing procedures, and quality control protocols
- Champion continuous improvement activities, such as Six Sigma or Lean methodologies, to improve product quality, efficiency, and customer satisfaction
- Ensure compliance with relevant industry standards
Experience Required:
- Bachelor's degree in mechanical engineering, Industrial Engineering, or a related field (or equivalent experience)
- Minimum of 5 years of experience in quality engineering
- Strong understanding of quality tools and methodologies (e.g., FMEA, PPAP, SPC, MSA, 8D, root cause analysis, Lean, Six Sigma)
- Previous experience managing OEM accounts and quality issues, with a strong customer-facing background
