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If you are an enthusiastic individual who enjoys working in a fast-paced environment with a customer-centric culture, then this role could be the perfect fit for you.
It is an exciting time to join Debt UK as a Customer Account Manager as they embark on the next phase of their growth and expansion plan. This includes investment in technology and their people.?
Client Details
Debt UK is the largest debt solution provider in the UK. They've helped over 185,000 people deal with unaffordable debt, so customers trust them to provide the right debt solution based on their circumstances.??
Description
As a Customer Account Manager you will be responsible for onboarding new customers while maintaining a high retention rate.?
You will be accountable for the management of all customers referred directly to you, using a variety of communication platforms which allow you to engage with clients in a variety of ways.
You will provide customers with accurate information surrounding the debt solutions available to them based on their individual needs, offer best advice regarding their financial difficulties, and ensure they're fully informed when they make a decision.?
You will be responsible for your individual KPIs, which will focus on customer outcomes and customer satisfaction.
Receiving pre-qualified referrals from customers in financial difficulties who are interested in a debt solution
Completing a comprehensive assessment of each customer's circumstances, including their personal details, potential vulnerabilities, debt level, asset position, affordability, and reason for financial difficulty
Providing advice based on the customer's circumstances, detailing the debt solutions available, and make an informed recommendation
Drafting paperwork with accuracy and attention to detail
Convene and conduct meeting of creditors
Liaising with creditors over votes or to discuss modifications to arrangements.
Providing support throughout the customer journey, ending with them entering into an arrangement
Be responsible for your individual KPIs, ensuring your portfolio of customers is well maintained and continually updated
Profile
* Professional, influential, and dynamic, with a strong can-do attitude
* Exceptional communication skills, both verbal and written
* Ability to engage with customers sincerely and empathetically?
* Excellent negotiation and objection handling skills
* Excellent time management, planning, and organisational skills
* Capable of working independently and as part of a team
* Passion for personal development
* Adherence to regulatory frameworks and call quality expectations
* KPI focused
* IT proficient (Word, Excel, CRM systems)
ESSENTIAL EXPERIENCE
* Dealing with customers confidently via telephone
* Positive, driven, and motivated individual who thrives in a fast-paced environment
* Customer onboarding and satisfaction experience
* Account management?
* Proven track record of achieving KPIs
Job Offer
29 days paid leave
Two annual company events (Free bar)
Access to box at OVO Hydro
Company pension
Health & wellbeing programme
Vitality private medical insurance
Employee referral programme
