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We are currently working with a company in Glasgow who are looking for a Client Solutions Analyst to join their Client Solutions Operations team. This role has a salary of £25,000, working 35 hours per week. Monday to Friday, 9am-5pm.
Within this role customer service is key! Being able to maintain a healthy balance between managing a varied workload, while meeting customer needs. You will be dealing with a variety of queries, making sure they are seen to in agreed timeframes, enabling the best outcomes for clients.
You will be responsible for identifying opportunities to enhance controls and assisting with design and implementation to better meet client's needs and protect their funds. It's essential to understand the impact of your actions and manage them in alignment with the risk framework.
What’s in it for you:
By joining this team you will receive a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:
• Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
• Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
• Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
You will spend your time supporting clients by managing tasks such as applying funds, addressing inquiries, processing transfers, or resolving pension-related issues. You will be demonstrating flexibility to provide support across various areas within the department, contributing your expertise to the user operations team and the broader organisation.
A bit about you:
You should be seen as someone who is organised and have great planning skills, taking time to understand what people need. Mentoring others and encouraging the correct behaviours is important within this role as well as creating a team where exceptional performance is the norm. If you are someone who asks insightful questions to understand what people need and can quickly solve problems then this role Is perfect for you!
This is a company that don’t prioritise technical ability over cultural contribution but it would be great if you have:
• Experience in the financial services industry.
• The ability to build relationships.
• Ability to prioritise important tasks.
• Excellent communication skills.
• Ability to juggle conflicting priorities and anticipate the needs of those you work with.
If you are interested in this Client Solutions Analyst role, click 'apply now’ and a member of our team will be in touch! Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic.
Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
