Retentions and Renewals Advisor

Your Mission, Should You Choose to Accept It
You'll be the trusted partner for our clients B2B customers, adopting a consultative retention approach that's all about building authentic connections with business owners and decision-makers. Your superpower? Straightforward, open, and honest chats that uncover what their businesses really need, even as those needs evolve. The result? Tailored solutions that save them time and money while helping their businesses thrive.

• Calling the Shots: Proactively reaching out to B2B customers to renew existing products and cross-sell additional services that elevate their business operations.
• Master of Negotiation: Confidently handle multi-product, price, and contract negotiations with professional clients.
• Business Connector: Adapt your approach to resonate with various industries and decision-makers-be the expert they trust.
• Detail Ninja: Spot the small stuff that makes a big difference, showing businesses you truly care about their success.
• Team Player Extraordinaire: Build strong relationships with colleagues and deliver exceptional service to our B2B customers.

What Winning Looks Like

• Smashing monthly productivity and performance targets with ease.
• Providing impeccable service that aligns with our quality standards, values, and behaviours.
• Gaining rave reviews in customer satisfaction surveys and internal feedback.
• Being a trusted partner businesses rely on, delivering solutions with clarity, professionalism, and care.

As our client is one of the UK's top providers for small businesses, we deliver all essential services in one place-Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. We're a one-stop shop for smarter business solutions.

The Perks to make you smile

• Generous Time Off: 25 days annual leave (rising to 28), your birthday off, plus options to buy or sell extra days.
• Awesome Discounts: Big savings at high street and online retailers.
• Greener Commutes: Cycle-to-work schemes and travel loans.
• Well-Being Support: 24/7 GP access, mental health support, fitness programs, and free legal/financial advice.
• Work-Life Balance: Hybrid model-3 remote days, no weekends, and every bank holiday off. Monday to Thursday 08:30am - 5:15pm and Friday 08:30am - 4pm.
• Salary: 23,195 per annum plus commission
• Location: Aurora, Bothwell Street Glasgow G2 7JS

We believe in giving back. Join our charity fundraisers, volunteering days, and community initiatives while growing your career in a permanent, full-time role.
It's not just a job-it's a chance to help businesses succeed while you thrive. Ready to be the hero of the small business world? Let's make it happen!

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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