Service Desk Analyst (SC cleared)

Experis

Posted 17 hours ago, valid for 23 days

Glasgow, City of Glasgow G2 5LA, Scotland

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The job is for a Service Desk Analyst based in Dumbarton, requiring 6 months of experience and active SC clearance.
The role offers a salary of 300 per day, classified as inside IR35.
Key responsibilities include developing and maintaining Knowledge Articles for the 1st line end-user support desk and providing incident management support.
Candidates should be proficient in Excel and have experience in reporting, data analysis, and helpdesk roles.
The position involves providing troubleshooting support between the Authority and its Sub-Contractors.

Service Desk Analyst

6 months

Dumbarton - onsite

Active SC clearance required

300 per day inside ir35

Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
Provide support to the Authority's 1st line desk as required to provide answers to the structured questions
Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required
Provide trouble shooting support as required between the Parties and Sub-Contractors

Skills required

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