Application engineer

Head Resourcing are recruiting for an application engineer for a financial services company. This role is predominantly remote although ideally you will be near one of the hubs in Gosforth or Glasgow for occasional office attendance.
The salary ranges from 36k - 48k, and the role requires out of hours work once you are up to speed in the new role. Experience with Unix is essential and the other technical experience can be found below. The team support key services within the company for Payments.

You'll be accountable for technical support and expertise within Technology Operations Platform as a Service and be accountable for forming and maintaining highly effective collaborative relationships with other members of the organisation.

What you'll be doing

• Showing technical expertise for the reduction of repeat incidents and resolutions to avoid reoccurrence.
• Carrying out technical change within the team for BAU & key projects & striving to reduce critical or major security vulnerabilities for our assets.
• Supporting for the unit Technology Manager & Lead Engineers to raise, track and action any IT currency or resilience risks.
• Taking an active role to support & get involved in discussions in area of specialism, when assessing the impact of new initiatives, work requests and the support of existing services.
• Coaching & hands-on technical training for less experienced team members.
• Supporting audit findings and payment attestation submissions.
• Providing technical advice and support for ongoing Disaster Recovery arrangements for IT.
• Representing the team at key forums such as Service Design Workshop (SDW), Major Change Board (MCAB) and may be required to attend Technical Design Authority (TDA).

We need you to have

• In depth knowledge of Unix operating systems.
• Experience of working on some of our technologies like VMware, Websphere, MQ, TWS, Connect Direct, DataPower, DataStage, SAP Data Services (batch), Pega
• A good understanding of technology with a focus on applications, batch & cloud support across the full IT estate.
• Some experience of risk management for IT Currency & resilience risks.
• Knowledge and experience of ITIL service management framework with a focus on incident and change management.

Benefits

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)? plus the option to buy more.
• Up to five extra paid well-being days per year?.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Excellent pension, with a minimum employer contribution of 8%
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.