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Primary Skills :Networking Knowledge and Splunk Reporting and Development.
Secondary Skills :Quantum / Cloud Computing / Linux / VDI
Good to have knowledge :Python knowledge
Roles and Responsibilities
- Analyze current state of data sources for efficacy and efficiency, provided insights to optimize ingestion and data parsing/normalization.
- Analyze current state/logging for Operating Systems (Windows, Linux, macOS, etc.), Network Devices (firewall, routers, etc.), Applications and provide recommendations and/or implement solutions to optimize quality of service.
- Design/implement monitoring solutions using.
- Develop customized alerts, dashboards and reports to track performance metrics.
- Develop and optimized search queries, alerts, reports and dashboards for performance and scalability.
- Query Splunk and other data sources in an effort to surface trends indicative of issues with underlying infrastructure or application
- Add customer context, analyze data to detect false positives, develop trends and data models
- SME in creating, developing and running reports in Splunk
- Expert in creating custom dashboards and alerts
- Has ability to find, use, and showcase data to drive a business case
- Validate log sources and indexed data, search through data to optimize search criteria
- Document all actions taken as a part of investigations and working closely with other teams support the problem management process
Position Requirements
- Background in Desktop Support or Desktop Engineering
- Technical background in Window Operating Systems, macOS, Linux, etc. commonly deployed in enterprise networks
- A problem solving mindset, strong logical/critical thinking abilities for analyzing events
- Ability to influence through teamwork and collaboration
- Working understanding of Pandas and SparkStrong written and verbal communication skills & relationship building skills
- Relevant experience 2+ years with Splunk and familiar with uberAgent
- Evidence of consistently excelling at what you do
- Strong problem solving and analytical skills
- Extreme attention to detail & time management skills
- Ability to work independently and manage multiple priorities
- Must be highly motivated and have a positive attitude
- Preferred experience in incident and problem management
