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- Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
- Responds to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA).
- Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.
- Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.
- Provides excellent customer service when responding to customers.
- Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
- Maximises on-site remedial works and opportunities.
- Supports other departments to complete installation works on time, where required.
- Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments.
- Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work.
- Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks.
- Leads by example adhering to Company Values, Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.
- Good communicator, approachable with a positive attitude.
- Customer service focussed.
- Organisation skills, such as time management and prioritising.
- Applies a problem-solving approach taking accountability for own actions.
- Good IT skills.
- FIA Foundation with extensive knowledge of BS5839.
- Fault finding knowledge.
- Modification of Fire Safety Systems configuration
