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Customer Support Administrator

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Posted 10 hours ago, valid for 15 days
Location

Glasgow, City of Glasgow G2 5LA, Scotland

Salary

£12.82 per hour

Contract type

Full Time

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Sonic Summary

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  • A Customer Support Administrator position is available in Paisley with a housing association on an ongoing temporary contract.
  • The role requires experience in Facilities Management, Coordination, or a Housing background, with a focus on managing confidential data.
  • The hourly rate for this position is £12.82, and the working hours are Monday to Thursday from 8:45 am to 5 pm and Friday from 8:30 am to 3:30 pm, totaling 37.5 hours per week.
  • Responsibilities include organizing service operatives, managing CRM diaries, handling email inquiries, and liaising with departments regarding customer complaints.
  • Experience with Dynamic 365 is desirable, and applicants must be available to start immediately.

I am currently recruiting for an Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract. This will be office based and there is parking available on-site.

You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week. The hourly rate for this role will be 12.82 per hour.

You will be responsible for:

  • Organising the service operatives and contractors to undertake work in homes
  • Managing the CRM's diaries, to ensure that your
  • Email inbox management regarding any home inquiries
  • You will be responsible for the collation and management of information and data and the escalation of customer issues where appropriate
  • Liaise with relevant departments regarding customer complaints or queries

Experience working with confidential data and having a high attention to detail is a must. Experience using Dynamic 365 is also a desirable.

You must have experience within a Facilities Management/Coordinator/ Housing background to be considered for this role.

If you are available to start immediately, please apply now or contact me for more information on (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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