Complaints Handler

Cactus Search

Posted 8 hours ago, valid for 3 days

Glasgow, City of Glasgow G62 6EP, Scotland

Full Time

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Sonic Summary

We are seeking Complaint Handlers to join our client's team, focusing on resolving customer issues efficiently and professionally.
As a Complaint Handler, you will be the first point of contact for customers, handling complaints via phone and email.
The position offers a salary of £26,000 along with benefits, with shift patterns scheduled between Monday and Saturday in Glasgow.
Candidates should have at least twelve months of complaints experience within a call center and possess strong communication skills.
The role requires the ability to adapt, learn, and navigate multiple computer systems to update customer records.

Are you a great problem-solver with a passion for delivering outstanding customer service? We’re looking for Complaint Handlers to join our clients team and help resolve customer issues efficiently and professionally.As a Complaint Handler, you’ll be the first point of contact for customers, managing and resolving complaints via phone and email. You’ll play a key role in ensuring customer satisfaction by handling complex issues with empathy, professionalism, and attention to detail.Salary: £26,000 + Benefits working shift patterns between Monday - Saturday in GlasgowDuties:

Investigate and resolve customer complaints efficiently
Communicate clearly and professionally via phone and email
Provide excellent customer service and build positive relationships
Prevent complaints from escalating further
Meet performance targets and compliance standards
Navigate multiple computer systems to update customer records

Experience:

Twelve months complaints experience within a call centre.
Ability to adapt and learn
Communication and listening skills
Computer literacy

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