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By supporting, coaching, and developing our people, we can better serve the industry with transformative customer service solutions.
We have core values and everyone at Kura lives and breathes them, ensuring our clients have the happiest, talented and proud customer service team on the planet.
Our core values are Vulnerability, Curiosity, Learning, Courage and Accountability.
Complaints Handler
Location: Glasgow, UK - Start Date 27th March 2025.
Monday to Friday
Salary £27,040 per year.
Hybrid Working
12 months back-office complaints experience is experience essential for this role.
We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.
In this role you will handle customers within the following business streams:
- Utilities sectors
- Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
- Build rapport with empathy and care
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets
- Navigate between different computer systems
Requirement
Twelve months back office complaints within a call centre.
Ability to adapt and learn
Communication and listening skills
Computer literacy
Knowledge UK energy market is desirable
Benefits
- Increase holiday leave with tenure.
- Enhanced CSP & Maternity/Paternity Scheme
- Employee Assistance Programme a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more
