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Customer Service Associate Location: CumbernauldStart Date: 7th April 2025Duration: 6 months (with potential for extension and permanent conversion)Pay Rate: £12.21 per hourPosition Available:10x part-time positions (20 hours weekly)10x full-time positions (35 hours weekly)Job Description Summary:We are currently looking for Customer Service Associates to join our client's team. In this role, you will provide exceptional customer support via phone, email, and instant messaging. You'll be responsible for addressing customer inquiries, resolving basic support issues, and providing effective solutions to ensure a positive customer experience.Key Responsibilities:Provide customer support via phone, email, or instant message, acting as the primary point of contact for inbound inquiries.Handle a high volume of customer inquiries, resolving a targeted percentage of those effectively.Troubleshoot customer issues, identify root causes, and use appropriate resources to resolve problems.Escalate unresolved issues to the appropriate team members and follow up to ensure timely resolution.Track and document customer interactions, ensuring accurate entry of customer information.Ensure that service standards are met, including quality standards, schedule adherence, and average handling time.Provide guidance and mentorship to less experienced associates when required.Perform other related duties as needed.
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