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Job Overview
Shifts: Between opening hours of Monday - Friday: 8am - 8pm and Saturday: 9am - 4pm. Rotational shift pattern.
Salary: A yearly salary of 25,008.00 per annum and performance-related bonus scheme. After 2 years' service, the salary will increase to 26,500.00 per annum.
Location: Glasgow City Centre
Hybrid Working: Hybrid working may be available once you have passed your probationary period and your manager is satisfied with your performance. This gives our employees the chance to combine their time at work between the office and their home to offer better work-life balance.
Training: 3-week on-site comprehensive training learning about the business and how we support our customers - full attendance required. We also provide additional access to our tailored in-house Learning Academy to allow for further self-development.
Holidays: 30 days including bank holidays, increasing 1 day per year of service for the first 5 years.
My client are a multi award-winning financial services company working with some of the largest UK and global businesses across industries such as banking and finance, telecommunications, utilities and healthcare, providing customer services and collections for nearly 14 years. Continuing on our growth journey, we recently acquired a 3-year contract with a major global bank and have further large-scale growth possibilities on the horizon. We're look for motivated individuals to join us on this journey who want the opportunity to develop their skills, be rewarded for doing a great job, and to be part of the family.
The role
We have a fantastic opportunity to join an organisation that is consistently growing and is committed to creating positive financial futures for our customers. We're looking for people to work within our amazing Operations team who:
* Have great customer service skills, whether that be from contact centre or face to face experience.
* Will strive to deliver our customers a great experience during every call.
* Can build meaningful relationships and provide tailored solutions to help our customers.
* Have great verbal and written communication skills.
* Can confidently and empathetically handle challenging conversations; and
* Are motivated by and thrive in target driven environments.
If this sounds like you, we want to hear from you!
Your day-to-day responsibilities will include:
* Taking inbound and outbound calls to help our client's customers who may be in financial difficulty - a positive customer experience underpins everything my client does.
* Managing the customer database through ensuring that the account notes are kept up to date after each call.
* Delivering a high-quality service where treating customers fairly is at the forefront.
* Complying with our compliance and regulatory requirements.
Each day will be different, but you will remain the friendly voice that supports the needs of our customers and assists them through their financial challenges.
All successful candidates will undergo background checks including basic criminal record, credit, anti-money laundering, sanctions and company system checks.
What we can offer you - we want you to succeed, grow your career and enjoy it!
* The opportunity to work in a supportive environment with comprehensive and ongoing training
* Opportunity for progression and a career path to enthusiastic applicants with a positive attitude - we offer an in-house succession programme
* Provide the ability to apply for funded external training related to your job role
* Our HR & Engagement Officer will be there to listen and support you throughout your career
* Quarterly recognition scheme with the chance to win 150, 300 or 500
* Huge annual prize draw with holiday giveaway
* Length of service awards - receive a token of appreciation for your first, fifth and tenth year
* Ability to buy or sell up to 5 days holiday per year
* Annual pay review
* On-site 'fun' days with free lunches thrown in
* Annual Christmas party at our Glasgow or Stratford-upon-Avon site
* 'Refer a Friend' scheme - earn 250 for each person you refer
If interested apply ASAP and I will be in touch.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
